Acceptable Use Policy

MerchantDesk sends messages for many stores through WhatsApp, email and other services that everyone shares. One account sending spam or misusing AI can get numbers banned, emails blocked, and harm real people. These rules protect your customers, other merchants and our platform.

• Don’t sell or promote illegal products or services, or anything restricted where your customers live without the required licences.
• Don’t use MerchantDesk for fraud, scams, phishing or impersonating another business or person.
• Don’t harass, threaten or discriminate against anyone.
• Don’t upload content you don’t have the rights to, or content that infringes someone’s intellectual property.

• Only message people who contacted you or agreed to hear from you. Don’t buy, rent or scrape contact lists.
• Make it easy to opt out, and stop messaging people who ask you to.
• Follow the rules of each channel, including WhatsApp’s Business and Commerce policies, Meta’s platform terms, and email laws such as CAN-SPAM and GDPR.
• Don’t send bulk marketing that hides who you are or misleads people about why they’re getting it.

If we see signs of spam, such as many reports or a sudden flood of messages, we may pause sending while we look into it.

• Don’t make the AI pretend to be a human, and don’t hide that customers are talking to AI.
• Don’t use it to manipulate people, pressure vulnerable people, or exploit someone’s age, disability or situation.
• Don’t use it to give medical, legal or financial advice, or to make decisions about people’s credit, jobs, housing or insurance.
• Don’t try to get the AI to produce hateful, sexual, violent or otherwise harmful content.
• Don’t train it with false information about your products, prices or policies.

Don't use MerchantDesk to collect full card numbers, passwords, government ID numbers, or health information through chat. If a customer sends something like this by mistake, delete it from the conversation.

• Don’t try to break into accounts or systems, or test our security without written permission.
• Don’t overload the service, scrape it, or use bots to create accounts.
• Don’t copy, resell or reverse engineer MerchantDesk.
• Don’t share logins. Invite team members with their own accounts instead.
• Don’t upload viruses or malicious code.

Depending on how serious it is, we may remove content, pause messaging, limit features, or suspend or close the account. Where we reasonably can, we'll contact you first and explain. If something is illegal, we may report it to the authorities.

If you see MerchantDesk being misused, email support@merchantdesk.ai with as much detail as you can. We read every report.