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AI Agent

An AI agent that knows your store inside out

The AI Agent answers shoppers on your website and WhatsApp around the clock — trained on your products, policies and pages, and ready to hand off to your team when a person should step in.

Start your free trialRequest a demo
app.merchantdesk.ai/portal/stores

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Maya Lopez

Growth plan

Stores

Connect Shopify once — products, orders and policies sync automatically

Shopify
MerchantDesk

Openhagen

openhagen.com

Connecting…

Shopify
MerchantDesk

Rang Jah

rangjah.com

Not connected

One AI agent for every conversation

Whatever shoppers ask and wherever they ask it, one agent answers — trained on your store, connected to Shopify.

James MDaniel RPriya SOmar KLena W+14
Pre-sale question
Liam CNoah SKenji TLucas MDiego F+27
Product search
Ethan PRavi NMarco BSam OYusuf A+9
Order status
Leo GJonas HTariq ZBen WHannah B+21
Returns & exchanges
Sofia RAva JEmma WMia DZara A+6
Discount request
Chloe LAisha MNora VInes PGrace T+33
Any customer question
Website chat
WhatsApp
Voice notes
Shop with AI
Instagram DM
Messenger
Email
MerchantDesk AI Agent
ShopifyOpenAIClaudeGemini

Connected to your stack

79%

Resolved by the AI Agent

41 of 52 · example data

Live activity

How it works

Up and running in four steps

Connect Shopify

01

Products, collections and policies sync automatically.

Add your knowledge

02

Paste URLs, upload documents or write answers in your own words.

Bring your AI key

03

Use Claude, OpenAI or Gemini — billed by the provider, not us.

Go live

04

Switch on the widget and the AI starts answering instantly.

Knowledge

Trained on your store, not a script

Every answer comes from your own catalog and content, so shoppers get accurate, on-brand replies.

  • Shopify catalog synced automatically
  • Train on any page by pasting its URL (Growth+)
  • Upload documents or add your own answers

AI Agent

Online

Do you ship to Canada?

AI Agent

Yes! Canada orders arrive in 3–5 business days, and shipping is free over $75.

Handoff

Knows when a person should take over

Set a handoff threshold. When the AI shouldn’t answer alone, the chat moves to your inbox with the full history.

  • Configurable handoff threshold
  • Full conversation history for your team
  • Business-hours rules for WhatsApp

AI Agent

Online

I need to change my delivery address

AI Agent

I’ll connect you with our team — Maya will take it from here.

Languages

Talks to shoppers in their language

Multi-language answers mean international customers get the same instant help (Growth plan and above).

  • Replies in the shopper’s language
  • Market-aware discounts
  • Same knowledge, every language

AI Agent

Online

¿Tienen envío gratis a España?

AI Agent

¡Sí! El envío es gratis en pedidos superiores a 75 €.
FAQ

Questions, answered

Claude, OpenAI or Gemini. You connect your own key and pay the provider directly for usage.

Explore more of MerchantDesk

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Shop with AI

Shoppers describe what they want and get real products from your catalog.

Learn more

Draft Reply AI

AI writes the first reply; your team reviews and sends.

Learn more

Order Tracking

Live Shopify order status, right inside the chat.

Learn more

Customer Segments

Group shoppers by behaviour and follow up with the right offer.

Learn more

Shop with AI

Shoppers describe what they want and get real products from your catalog.

Learn more

Draft Reply AI

AI writes the first reply; your team reviews and sends.

Learn more

Order Tracking

Live Shopify order status, right inside the chat.

Learn more

Customer Segments

Group shoppers by behaviour and follow up with the right offer.

Learn more

Hire the support agent that never logs off

It answers product, order and policy questions from your store data — and knows when to hand over to you.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

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