Order Tracking
“Where’s my order?” — answered in seconds
Shoppers check their order status right in the chat. The AI looks up the live order from Shopify and shows every step from confirmed to delivered. Included on Growth and above.
Hannah Brooks
WhatsApp · #1042
How it works
Up and running in four steps
Shopper asks
“Where is my order?”
Quick verification
Email and order number, in the chat.
Live status
Pulled straight from Shopify.
Done
No ticket, no waiting.
Live status from Shopify
Order details come straight from your store, so the answer is always up to date.
- Confirmed, shipped, out for delivery, delivered
- Tracking links where available
- Works on website chat and WhatsApp
AI Agent
Online
Where is my order #4821?
AI Agent
It’s out for delivery and should arrive today by 6 PM. 🚚Fewer tickets for your team
Order-status questions are the most common in e-commerce support. Let the AI handle them so your team can focus on the rest.
- Automatic for every customer
- Handoff when something looks wrong
- Full history if your team steps in
This week
Order-status chats214
Answered by AI201
Handed to team13
FAQ
Questions, answered
Growth and above.
“Where is my order?” is your #1 ticket. Make it zero.
Customers get live order status in the chat, pulled straight from Shopify — no agent needed.
