AI writes the first draft. Your team hits send.
When a chat needs a person, “Write with AI” drafts a reply from the conversation and your store knowledge. Your agent reviews, edits and sends — fast answers that still sound like you.
Daniel Okafor
Website chat · Assigned to Maya
AI Agent
I’ll get a teammate to help with your exchange — one moment!Up and running in four steps
Open the chat
Full history and customer details on screen.
Click “Write with AI”
A draft appears in the reply box.
Review and edit
Change anything you like.
Send
Or keep it as a private note for your team.
Faster replies without losing the human touch
Drafts use the conversation and your store knowledge, so agents start from a good answer instead of a blank box.
- One-click drafts in the reply composer
- Always reviewed before sending
- Works on website chat and WhatsApp
Rang Jah
Maya is replying
Private notes for your team
Leave internal notes on a conversation so whoever picks it up next knows exactly what’s going on.
- Reply and Private Note tabs
- Assign, label and prioritise chats
- Snooze until you’re ready
Conversation actions
- Assigned to Maya
- Priority: High
- Label: returns
- Private note added
Questions, answered
No. Drafts always wait for your agent to review and send.
Stop typing the same reply for the 40th time today
The AI drafts each reply from the customer’s order and chat history. You edit it or hit send.
