Meet shoppers wherever they message you
Website chat, WhatsApp, Instagram DM, Messenger and Email — answered by the same AI Agent, in the same shared inbox.
Keep every conversation in one place
Website chat, WhatsApp, Instagram, Messenger and Email land in one inbox, next to the customer’s Shopify orders.
Website chat
A chat widget styled to your brand, on every page of your store.
Texts and voice notes, answered from the same inbox.
Instagram DM
Reply to DMs and story replies without leaving MerchantDesk.
Messenger
Facebook Messenger conversations in the shared inbox.
Support emails answered by AI, with drafts for your team.
All Chats
Live18
Website chat
11
23
Resolved by AI
6
With your team
Hannah Brooks
Can I swap for size M?
Assigned to Maya
Noah Schmidt
Free shipping to Germany?
Resolved by AI
Liam Carter
🎤 “Has my order shipped yet?”
Resolved by AI
Sofia Rossi
Is the Trail Shell fully waterproof?
Resolved by AIChannel
Website chat
A chat widget that matches your brand, on every page of your Shopify store. The AI Agent answers instantly and hands off to your team when needed.
- Styled in the Widget Builder — colors, position, greeting
- Shop with AI recommendations with add-to-cart
- Pre-chat forms and voice notes, if you want them
AI Agent
Online
AI Agent
Yes! 3–5 business days, free over $75.Channel
Connect your WhatsApp number and answer texts and voice notes from the same inbox. Voice notes are transcribed automatically so the AI can reply.
- Text, quoted replies and voice notes
- Automatic voice-note transcription
- Order updates and campaigns to opted-in customers
Online
AI Agent
Yes — order #4907 shipped this morning. Here’s your tracking link.Instagram, Messenger and Email
The same AI Agent, knowledge and inbox you already set up — on every channel your customers use.
Instagram DM
Answer product questions from DMs and story replies.
Messenger
Facebook Messenger conversations in the shared inbox.
Support emails answered by AI, with drafts for your team.
Channel questions
Website chat, WhatsApp (including voice notes with automatic transcription), Instagram DM, Messenger and Email.
Your customers pick the channel. You answer them all from one inbox.
Website chat and WhatsApp land in the same inbox, answered by the same AI Agent.
