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Beauty & skincare

A product expert on every page

Beauty buyers want to know what suits their skin and what’s inside. The AI Agent explains ingredients and recommends routines from your range.

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AI Agent

Online

What works for dry, sensitive skin?

AI Agent

Try the Calm Barrier Cream — fragrance-free and made for sensitive skin. It pairs well with the Hydra Serum.
Add both please 💚
What shoppers ask

The questions beauty & skincare customers ask every day

The AI Agent answers these instantly, from your own products and policies — and hands anything tricky to your team.

“What works for sensitive skin?”

01

Answered in seconds, any time of day.

“Is this fragrance-free?”

02

Answered in seconds, any time of day.

“How do I use the serum?”

03

Answered in seconds, any time of day.

“Do you have a travel size?”

04

Answered in seconds, any time of day.

How MerchantDesk helps

Support that sells, built for your category

Routine builder

01

Recommends products that work together for each shopper’s skin type and goals.

Ingredient answers

02

Answers “what’s in it?” from your own product information.

Repeat orders

03

Points returning customers to refills and bundles they’ll love.

Trained on your store, not a script

Connect Shopify and your products, collections and policy pages sync automatically. Add more pages by pasting a URL.

  • Suggests products by skin type and concern
  • Explains ingredients from your product pages
  • Reminds shoppers about bundles and refills

AI Agent

Online

What works for dry, sensitive skin?

AI Agent

Try the Calm Barrier Cream — fragrance-free and made for sensitive skin. It pairs well with the Hydra Serum.
FAQ

Questions, answered

Yes. It answers from your own product pages, policies and catalog, so replies match what you actually sell.

More industries

Fashion & apparel

Fashion shoppers ask about fit, fabric and returns before they buy. The AI Agent answers from your size guide and policies, then helps them pick the right item.

Learn more

Electronics

Electronics shoppers compare specs and check compatibility before buying. The AI Agent answers technical questions and recommends the right accessories.

Learn more

Home & living

Furniture and homeware are considered purchases. The AI Agent answers dimensions, materials and delivery questions so shoppers buy with confidence.

Learn more

“Will this work for oily skin?” deserves an answer now

Ingredient, skin-type and routine questions answered from your product data in seconds.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

© 2026 MerchantDesk. All rights reserved.

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