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Fashion & apparel

Sizing, swaps and “where’s my order?” — handled

Fashion shoppers ask about fit, fabric and returns before they buy. The AI Agent answers from your size guide and policies, then helps them pick the right item.

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AI Agent

Online

Does the linen shirt run small?

AI Agent

It’s true to size — most customers your height pick M. Want me to add it?
Yes, in sand please!
What shoppers ask

The questions fashion & apparel customers ask every day

The AI Agent answers these instantly, from your own products and policies — and hands anything tricky to your team.

“Does this run small?”

01

Answered in seconds, any time of day.

“Can I exchange for a different size?”

02

Answered in seconds, any time of day.

“When will my order arrive?”

03

Answered in seconds, any time of day.

“What goes with these jeans?”

04

Answered in seconds, any time of day.

How MerchantDesk helps

Support that sells, built for your category

Size guidance

01

Trained on your size charts and product notes, so fit answers match what you sell.

Easy exchanges

02

Explains your exchange process and hands complex cases to your team with full context.

Outfit suggestions

03

Shop with AI suggests items that pair well, straight from your catalog.

Trained on your store, not a script

Connect Shopify and your products, collections and policy pages sync automatically. Add more pages by pasting a URL.

  • Answers size and fit questions from your size guide
  • Sets up exchanges and points to your returns policy
  • Recommends outfits from what’s in stock

AI Agent

Online

Does the linen shirt run small?

AI Agent

It’s true to size — most customers your height pick M. Want me to add it?
FAQ

Questions, answered

Yes. It answers from your own product pages, policies and catalog, so replies match what you actually sell.

More industries

Beauty & skincare

Beauty buyers want to know what suits their skin and what’s inside. The AI Agent explains ingredients and recommends routines from your range.

Learn more

Electronics

Electronics shoppers compare specs and check compatibility before buying. The AI Agent answers technical questions and recommends the right accessories.

Learn more

Home & living

Furniture and homeware are considered purchases. The AI Agent answers dimensions, materials and delivery questions so shoppers buy with confidence.

Learn more

“Does this run small?” — answered before they bounce

Sizing, fit and return questions answered from your own size charts and policies, 24/7.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

© 2026 MerchantDesk. All rights reserved.

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