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Food & beverage

Fresh answers for hungry customers

Food shoppers ask about allergens, freshness and delivery dates. The AI Agent answers instantly and helps them build the perfect order.

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AI Agent

Online

Is the dark chocolate box nut-free?

AI Agent

Yes, it’s made in a nut-free kitchen. Order by 2 PM for dispatch today.
Ordering now!
What shoppers ask

The questions food & beverage customers ask every day

The AI Agent answers these instantly, from your own products and policies — and hands anything tricky to your team.

“Does this contain nuts?”

01

Answered in seconds, any time of day.

“When will it arrive?”

02

Answered in seconds, any time of day.

“Do you have gift boxes?”

03

Answered in seconds, any time of day.

“How long does it keep?”

04

Answered in seconds, any time of day.

How MerchantDesk helps

Support that sells, built for your category

Allergen answers

01

Answers dietary questions from your product information.

Delivery timing

02

Explains cut-off times and delivery days from your policies.

Gift ideas

03

Suggests bundles and boxes for every occasion.

Trained on your store, not a script

Connect Shopify and your products, collections and policy pages sync automatically. Add more pages by pasting a URL.

  • Answers allergen and dietary questions
  • Explains delivery days and freshness
  • Suggests bundles and gift boxes

AI Agent

Online

Is the dark chocolate box nut-free?

AI Agent

Yes, it’s made in a nut-free kitchen. Order by 2 PM for dispatch today.
FAQ

Questions, answered

Yes. It answers from your own product pages, policies and catalog, so replies match what you actually sell.

More industries

Fashion & apparel

Fashion shoppers ask about fit, fabric and returns before they buy. The AI Agent answers from your size guide and policies, then helps them pick the right item.

Learn more

Beauty & skincare

Beauty buyers want to know what suits their skin and what’s inside. The AI Agent explains ingredients and recommends routines from your range.

Learn more

Electronics

Electronics shoppers compare specs and check compatibility before buying. The AI Agent answers technical questions and recommends the right accessories.

Learn more

“Is it gluten-free? When will it arrive?” Answered on the spot.

Ingredients, allergens and delivery windows answered while the cart is still open.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

© 2026 MerchantDesk. All rights reserved.

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