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Health & wellness

Clear answers for careful shoppers

Wellness shoppers read the label before they buy. The AI Agent answers usage and ingredient questions from your product information and policies.

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AI Agent

Online

Is the magnesium blend vegan?

AI Agent

Yes — it’s 100% plant-based and gluten-free. A 60-day supply ships in 2 days.
Great, I’ll take it
What shoppers ask

The questions health & wellness customers ask every day

The AI Agent answers these instantly, from your own products and policies — and hands anything tricky to your team.

“How many do I take per day?”

01

Answered in seconds, any time of day.

“Is this vegan?”

02

Answered in seconds, any time of day.

“Can I pause my subscription?”

03

Answered in seconds, any time of day.

“When will it ship?”

04

Answered in seconds, any time of day.

How MerchantDesk helps

Support that sells, built for your category

Label answers

01

Ingredient and usage answers that stick to your product information.

Subscription help

02

Explains how to pause, skip or change a subscription.

Safe handoff

03

Questions that need a person go straight to your team.

Trained on your store, not a script

Connect Shopify and your products, collections and policy pages sync automatically. Add more pages by pasting a URL.

  • Answers usage and ingredient questions from your listings
  • Explains subscriptions, bundles and shipping
  • Routes sensitive questions to your team

AI Agent

Online

Is the magnesium blend vegan?

AI Agent

Yes — it’s 100% plant-based and gluten-free. A 60-day supply ships in 2 days.
FAQ

Questions, answered

Yes. It answers from your own product pages, policies and catalog, so replies match what you actually sell.

More industries

Fashion & apparel

Fashion shoppers ask about fit, fabric and returns before they buy. The AI Agent answers from your size guide and policies, then helps them pick the right item.

Learn more

Beauty & skincare

Beauty buyers want to know what suits their skin and what’s inside. The AI Agent explains ingredients and recommends routines from your range.

Learn more

Electronics

Electronics shoppers compare specs and check compatibility before buying. The AI Agent answers technical questions and recommends the right accessories.

Learn more

Answer from your label, not a guess

The AI Agent answers from your product info and hands sensitive questions to your team.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

© 2026 MerchantDesk. All rights reserved.

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