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Pricing
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Customer Segments

Know your shoppers. Follow up with the right offer.

Group customers by what they bought and how they behave, then reach them with the right message — including syncing segments to Klaviyo. Included on Growth and above.

Start your free trialRequest a demo
Shop with AI chats
Website chat
WhatsApp
MerchantDesk

VIP customers

48 shoppers

Returning buyers

312 shoppers

Browsed, didn’t buy

1,204 shoppers

Shopify customer tags
Klaviyo lists
WhatsApp campaign

Shop with AI funnel · filter any step into a segment

2,140

Asked

1,688

Shown products

412

Added to cart

163

Ordered

How it works

Up and running in four steps

Contacts collected

01

Every shopper who chats, with Shopify history.

Build segments

02

By orders, spend, activity and more.

Sync to Klaviyo

03

Use segments in your email flows.

Follow up

04

Campaigns that match each group.

Every contact, with their Shopify history

See orders, total spend and last activity next to every shopper who has chatted with you.

  • Every contact with their country and channel
  • Orders and total spent per contact
  • Searchable and filterable

Contacts

1284 shoppers

Hannah Brooks

USVIP

Daniel Okafor

NGReturning

Sofia Rossi

ITNew

Aisha Khan

PKVIP

Lars Nielsen

DKReturning

Emma Wilson

GBBrowsed, didn’t buy

Hannah Brooks

USPortland

7

Orders

$842.50

Total spent

Last: Harmoni Guitar · via WhatsApp

Segments that power your marketing

Turn behaviour into audiences and push them to Klaviyo for targeted email.

  • VIP, returning and new shoppers
  • Sync to Shopify customer tags and Klaviyo
  • WhatsApp campaigns to opted-in customers

New segment · VIP buyers

3,480 shoppers

+ Add rule

Sync this segment to

Shopify customer tag · md-vip-buyersWaiting
Klaviyo list · VIP buyersWaiting
WhatsApp campaign · Early accessWaiting
FAQ

Questions, answered

Growth and above.

Explore more of MerchantDesk

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Shoppers describe what they want and get real products from your catalog.

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Draft Reply AI

AI writes the first reply; your team reviews and sends.

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Order Tracking

Live Shopify order status, right inside the chat.

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AI Agent

Answers questions, tracks orders and sells — 24/7, trained on your store.

Learn more

Shop with AI

Shoppers describe what they want and get real products from your catalog.

Learn more

Draft Reply AI

AI writes the first reply; your team reviews and sends.

Learn more

Order Tracking

Live Shopify order status, right inside the chat.

Learn more

Your best customers have things in common. Find them.

Group shoppers by what they buy and ask, then reach them on WhatsApp with one campaign.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

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