See what your AI and your team are achieving
Track conversations, AI resolution, response times, customer ratings and team performance in one place — with advanced reports and exports on Scale.
Reports
Sample dataConversations
3,184
+12% vs last week
Resolved by AI
79%
+4 pts vs last week
Open tickets
41
−6 vs last week
Shop with AI revenue
$18,420
+18% vs last week
Chats per day
AITeamBy channel
Tickets
41
Open
25
Pending
287
Resolved
Sales saved with discount codes
$2,140
Hesitant shoppers who ordered after a one-time code
Up and running in four steps
Every conversation counted
Website chat and WhatsApp.
AI vs. team
What was resolved and what was handed off.
Speed and satisfaction
Response times and ratings.
Export
Advanced reports on Scale.
The numbers that matter
Conversation volume, resolution rate, response time and satisfaction, over any date range.
- Resolved by AI vs. handed to team
- Average response time
- Customer ratings after each chat
Last 30 days
Team performance
See how each agent is doing — resolved chats, response times and ratings.
- Per-agent stats
- Spot busy periods
- Exports on Scale
Top agents
- Sophia M. · 1,256 resolved
- Liam C. · 1,104 resolved
- Ava J. · 987 resolved
Questions, answered
Every plan has analytics; advanced reports and exports are on Scale and above.
See which questions are costing you sales
Track what shoppers ask, what the AI resolves and where your team steps in — in one report.
