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WhatsApp Automation

Turn WhatsApp into a sales and support channel

Connect your number and the AI Agent answers WhatsApp messages instantly — texts, quoted replies and voice notes, which are transcribed automatically.

Start your free trialRequest a demo

WhatsApp, automated

9:415G82%

Openhagen

online

TODAY

Template · Order confirmation

Hi Hannah 👋 Thanks for your order #4821!
Harmoni ×1
$489
Reply YES to confirm your order.10:21
Message
How it works

Up and running in four steps

Connect your number

01

Scan once and you’re live.

AI replies instantly

02

Same AI as your website chat.

Voice notes understood

03

Transcribed automatically.

Team takes over

04

Whenever a person is needed.

Instant replies, day and night

Messages are answered the moment they arrive, with quoted replies that keep context in busy threads.

  • AI auto-reply, 24/7
  • Quoted replies
  • Business-hours handoff
9:415G82%

Openhagen

online

Hi! Is the Harmoni guitar good for a beginner? 🎸23:47
Message

Connect

Connect your number in one scan

Open WhatsApp on your phone, go to Linked devices and scan the QR code in your portal. You approve the link on your own phone, and messages stay end-to-end encrypted by WhatsApp.

  • Scan once — no passwords shared
  • You approve the link on your phone
  • Unlink anytime from Linked devices

Scan the QR code in your portal with your WhatsApp Business app — you approve the link on your own phone.

Connect WhatsApp Business

Waiting for scan

1Open WhatsApp Business on your phone

Messages stay end-to-end encrypted by WhatsApp

You approve the link on your own phone — no password shared

Use a WhatsApp Business number for your store

9:415G82%
← Link a device

Voice notes, transcribed

Customer voice messages are transcribed automatically, so the AI can answer and your team can read them at a glance.

  • Automatic transcription
  • Shown right in the conversation
  • The AI answers the transcript like any message
9:415G82%

Openhagen

online

TODAY

0:14

Transcript

09:40
Message

Templates

Message templates you design

Order confirmations, cart recovery reminders and thank-you messages use templates you write, with fields like the customer’s name, product and cart link filled in for each person.

  • Order confirmation and thank-you
  • Cart recovery reminders with the product
  • Personal fields filled in automatically

Message templates

+ New template
Order confirmationActive
Cart recovery · 1st reminderActive
Recovery thank-youActive

Message

Hi {{first_name}} 👋 Thanks for your order {{order_number}}! Reply YES to confirm.

Preview

10:21
FAQ

Questions, answered

No — they message your WhatsApp number as usual.

Explore more of MerchantDesk

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AI Agent

Answers questions, tracks orders and sells — 24/7, trained on your store.

Learn more

Shop with AI

Shoppers describe what they want and get real products from your catalog.

Learn more

Draft Reply AI

AI writes the first reply; your team reviews and sends.

Learn more

Order Tracking

Live Shopify order status, right inside the chat.

Learn more

AI Agent

Answers questions, tracks orders and sells — 24/7, trained on your store.

Learn more

Shop with AI

Shoppers describe what they want and get real products from your catalog.

Learn more

Draft Reply AI

AI writes the first reply; your team reviews and sends.

Learn more

Order Tracking

Live Shopify order status, right inside the chat.

Learn more

Your customers already live on WhatsApp. Start selling there.

Instant answers, order updates and cart recovery on the app they already check all day.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

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