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WhatsApp Automation

Turn WhatsApp Into a
Sales & Support Channel

Auto-reply the moment a customer messages, quote their exact question, and send voice notes back — all without picking up your phone.

Start your free trialRequest a demo

WhatsApp, automated

9:415G82%

Openhagen

online

TODAY

Template · Order confirmation

Hi Hannah 👋 Thanks for your order #4821!
Harmoni ×1
$489
Reply YES to confirm your order.10:21
Message
Why it works

Never Leave a Customer on Read

Always-On Auto-Replies

01

The AI Agent answers WhatsApp messages 24/7 — the same AI that runs your storefront widget.

Reply to the Right Message

02

Replies quote the exact message they answer, so context never gets lost in a busy thread.

Bring Back Abandoned Carts

03

An automated WhatsApp message reaches a shopper who left without checking out.

Voice Notes, Transcribed

04

Customer voice messages get transcribed automatically, so your team can scan a busy inbox at a glance.

WhatsApp, Fully Automated

Everything below is included and works out of the box with your Shopify store.

  • AI auto-reply, 24/7
  • Quoted replies keep context in busy threads
  • Cart recovery messages for abandoned checkouts
  • Voice note transcription for your team
  • Business-hours scheduling with human handoff
  • One shared inbox with every other channel

Scan the QR code in your portal with your WhatsApp Business app — you approve the link on your own phone.

Connect WhatsApp Business

Waiting for scan

1Open WhatsApp Business on your phone

Messages stay end-to-end encrypted by WhatsApp

You approve the link on your own phone — no password shared

Use a WhatsApp Business number for your store

9:415G82%
← Link a device
See the full WhatsApp Automation feature set →
FAQ

Questions, answered

No — customers just message your WhatsApp number like normal. The AI Agent replies from the same number, automatically.

More solutions for your store

View all solutionsView all

Customer Support

Clear the queue with AI and hand off the rest with full context.

Learn more

Sales & Order Tracking

Answer “where’s my order?” and turn it into the next sale.

Learn more

Product Discovery

Shoppers ask in their own words and get real matches.

Learn more

Growing Stores

Live the same day, and ready for the volume as you grow.

Learn more

Customer Support

Clear the queue with AI and hand off the rest with full context.

Learn more

Sales & Order Tracking

Answer “where’s my order?” and turn it into the next sale.

Learn more

Product Discovery

Shoppers ask in their own words and get real matches.

Learn more

Growing Stores

Live the same day, and ready for the volume as you grow.

Learn more

Every WhatsApp message answered — even the ones at 3 a.m.

Automate replies, order updates and cart recovery without living in your phone.

Start free trial Book a demo
MerchantDeskJames M.Daniel R.Priya S.Omar K.Lena W.
MerchantDeskMerchantDeskMerchantDesk

The AI support desk for Shopify stores — answers questions, tracks orders and recommends products around the clock, trained on your own catalog.

© 2026 MerchantDesk. All rights reserved.

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